Summaries and Customer Reviews are supplied by Amazon.com

Average Customer Rating:

I would never recommend this book	Customer Rating:
I would never recommend this book albeit it has a few interesting phrases. You can buy many better letter writing books for the same price.

Direct and concise

Customer Rating:

I enjoyed this book immensely because my formal supervisor has the book. I was very interested to get and to see what I can get out from it. It really help me learned how to write letters, memos, and reports at any situation without seaches high words that I can impress people. The langauge of words, phases, and sentences is clear and to the point. You can even learned basic part of grammar at appendenix section. Now I can write without having a mental block. I can definitely use this book for government projects and administrative assignments. Thanks for your help.

A very useful reference for any letter-writing occasion.

Customer Rating:

I have utilized this book numerous times for various types of letters. Sometimes I chose words, sometimes I chose phrases, sometimes I chose sentences, and sometimes I chose paragraphs. The actual letters were a great inspiration for my own letters. This book really worked - all my letters based on its suggestions served the appropriate purposes. I cannot recommend this book highly enough!! P.S. I read the other person's review (!) It does not seem that they were reviewing the same book!! The fact that this book contains the "pieces" needed for letters as well as the actual letter examples is an extremely valuable quality of this reference. The topics cover most conceivable situations and are thoughtfully and tactfully presented. It belongs on everyone's bookshelf.

too hard to read	Customer Rating:
i bought this book for help in writing letters and how to say the right thing...but i found this book very hard to follow. it did, however, have useful phrases. there are no examples in letter form, but written in paragraphs. it would have been easier to follow if the author had actual letters for reference.